Important phone numbers:

National Protection and Rescue Directorate (Police, Emergency services, Firefighters): 112
Police Department: +385 (20) 443 333
Maritime Police: +385 (20) 443 555
Traffic Police: +385 (20) 443 666
Customs: +385 (20) 772 000
Dubrovnik airpot: +385 (20) 773 100
Main Bus Station: 060 30 50 70
Harbour Master’s Office: +385 (20)418 988
Port Authority: +385 (20)313 333
Public transport (Libertas): 0800 1910
Dubrovnik Tourist Board:385 (20) 323 887

Banks/ATM

All major domestic croatian banks have Dubrovnik branches. They’re mostly located near the bus stations, port of Gruž and important city localities. ATM machines can be found everywhere.

Licensed currency exchange offices are available near all major transportation points (Main Bus Station, Airport, Port of Gruž, Old Town…).

Currency

The official currency used in Croatia is the Kuna. One Kuna is divided into 100 Lipas.

1 EUR (€) = 7,5 kuna
1 USD ($) = 5,5 kuna
1 GBP (£) = 8,6 kuna

If you need to exchange your money be sure to visit a bank, post office, or an exchange office. Most hotels and travel & tourist agencies also offer currency exchange services, but be warned, they usually charge a very high commission.

While sometimes you can pay for some services in euros (accommodation, selected restaurants, taxi and private transportation…), the Euro is not an officially accepted currency in Croatia and no local businesses are required to accept them as a way of payment.

Most local businesses accept credit card payments.

Tips

While most issued bills/invoices include a service charge and VAT, if you’re happy with the service provided you’re encouraged to leave a tip. There are no official and unofficial tip policies – however a 10 per cent tip is usually recommended.  In restaurants, cafes and bars – round the total up to the nearest kuna when paying.

Smoking

Under current Croatian law – smoking is strictly prohibited in all public areas, administrative buildings and public transport. To avoid getting into trouble, we suggest to ask prior to lighting up in restaurants, pizzerias, cafes, bars and nightclubs as the smoking ban varies.

Language

The official language is Croatian. Because Dubrovnik has been a tourist center of Croatia from quite some time – most inhabitants have basic fluency in English. Basic understanding of Italian, German and French is pretty common among domestic people. For some tips and basic dictionary of Croatian language check this.

Electrical Voltage

The electrical network in Dubrovnik (and Croatia) has the voltage of 220V. You will need a voltage converter in order to use US devices and appliances.

Climate

Dubrovnik is geographically located in the Mediterranean – so you can expect hot and humid summers (with over 2.600 hours of sunshine per year) and mild and wet winters.

The average air temperature is 17C, during summer this climbes to 25C.

The average summer sea temperature varies between 21C and 25C.

Internet/Wi-Fi

Staying online while in Dubrovnik is quite an easy task. While there are not many free public hotspots – almost all cafes, restaurants, pizzerias, bars, hotels and private accommodation have free Wi-Fi access for their customers. Usually the Wi-Fi access code can be found on the invoice/bill – otherwise we suggest asking the staff/manager/owner for the access code.

Drinking water

Tap water is safe to drink in Dubrovnik. Still, most bars and restaurants will serve you only bottled water (domestic Croatian brands).

Official holiday/Non working days

1 January – New Year
6 January – Epiphany
31 March – Easter Day
1 April – Easter Monday
1 May – Labour Day
30 May- Corpus Christi
22 June – Anti-Fascist Fight Day
25 June – Croatian Statehood Day
5 August – Victory and National Gratitude Day and Croatian Defenders Day
15 August – Feast of the Assumption
8 October – Independence day
1 November – All Saints Day
25 December – Christmas
26 December – St Stephens Day

Working hours

All the year round, the majority of the shops are opened until 20:00h (8.00 pm), and during summer most shops are opened till 21:00h (9.00 pm). In the Old Town it’s not uncommon to find shops that are working till the late night hours. With the exception of restaurants, cafes and bars – everything is pretty much closed on Sundays and public and local holidays with the exception of some shops in the Old Town.

During summer months nightlife bars are usually working until 01:00h (1.00 am) and clubs are working all night.

Disabled access

Disabled persons have access to all public and governmental institutions within city walls. To book the transporter for the stairs at the city museums, churches and other institutions please call + 385 99 915 2834. The transporter size matches the size of the majority of standard wheelchairs, which can also be rented upon request. The transporter service is free of charge.

If you’re booking a private accommodation (apartments, villas, rooms…) in Dubrovnik – prior to confirmation ask if the accommodation is suitable for your needs.

Public Phones

Public phone booths can be find near post offices and transportation points. Public phone booths accept only phone cards, which can be purchased in post offices and newsstands.

MORE USEFUL INFO ABOUT DUBROVNIK:

Welcome to Dubrovnik
History of Dubrovnik
How to Arrive to Dubrovnik
Getting Around Dubrovnik
Practical & Useful Info
Useful Phrases in Croatian